FAQ
Product specific questions
What materials are ONXIT® cookware made of?
What materials are ONXIT® cookware made of?
On every product page, under the specifications section, you will find detailed information about the materials used in each product.
Are ONXIT® pans and pots compatible with all stovetops, including induction?
Are ONXIT® pans and pots compatible with all stovetops, including induction?
All our pans are compatible with all types of stovetops, including induction.
How durable is the non-stick coating?
How durable is the non-stick coating?
The non-stick coating is highly durable thanks to its superior quality.
What sizes and types of cookware does ONXIT® offer?
What sizes and types of cookware does ONXIT® offer?
To provide a wide variety of options, we offer many different sizes. The size is always listed in the product title or under the specifications section.
Can ONXIT® pans be used in the oven?
Can ONXIT® pans be used in the oven?
Yes! Thanks to the detachable handle, you can easily place ONXIT® pans and pots in the oven. The material is heat-resistant, ensuring safe and versatile use.
Do ONXIT® pans have detachable handles?
Do ONXIT® pans have detachable handles?
Yes, all ONXIT® pans feature detachable handles that can be removed with a single click, offering versatility and convenience in your cooking experience.
How does the heat distribution of ONXIT® cookware compare to others?
How does the heat distribution of ONXIT® cookware compare to others?
Compared to other manufacturers, we prioritized perfect heat distribution in our cookware. This ensures a better cooking experience and enhances the flavors in your food, allowing each dish to reach its full potential.
Are ONXIT® products safe for high-heat cooking?
Are ONXIT® products safe for high-heat cooking?
Yes, all ONXIT® pans and pots are designed to handle high-heat cooking safely, allowing you to cook with confidence.
Does ONXIT® offer specialty cookware like grill or crepe pans?
Does ONXIT® offer specialty cookware like grill or crepe pans?
Yes, our range includes a variety of pan types to suit all your cooking needs.
Are ONXIT® products dishwasher-safe?
Are ONXIT® products dishwasher-safe?
Yes, our products are dishwasher-safe. However, for maximum longevity, we recommend handwashing, as our cookware is designed for this type of gentle cleaning.
Care and Cleaning
How should I clean my ONXIT® cookware?
How should I clean my ONXIT® cookware?
Simply use a sponge and warm water, then dry with a cloth or let air dry.
Can I use metal utensils with ONXIT® pans?
Can I use metal utensils with ONXIT® pans?
We recommend avoiding metal utensils for cleaning to preserve the non-stick surface.
How do I maintain the non-stick coating?
How do I maintain the non-stick coating?
Always clean thoroughly, avoid the dishwasher if possible, and handle with care to maintain the quality and longevity of your cookware.
Safety and Health
Is the non-stick coating free from harmful chemicals like PFOA?
Is the non-stick coating free from harmful chemicals like PFOA?
Yes, our pans meet all regulations and are free from harmful materials such as PFOA.
Are ONXIT® products safe for everyday cooking?
Are ONXIT® products safe for everyday cooking?
Yes, our products are suitable for everyday use as well as for professional kitchens and restaurants.
Shipping and Delivery
How long does shipping take?
How long does shipping take?
Shipping usually takes 2-5 days.
Do you provide a tracking number for my order?
Do you provide a tracking number for my order?
With every order, you will receive a tracking number to monitor your shipment.
Which countries do you ship to?
Which countries do you ship to?
We ship across the United States and Canada.
Returns and Warranty
What is the return policy?
What is the return policy?
All orders come with a 30-day return policy. Please make sure to read our return policy carefully for detailed information.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
For returns or exchanges, simply contact us via email and share your issue. We will guide you through the next steps.
Is there a warranty on ONXIT® products?
Is there a warranty on ONXIT® products?
All our products come with a 3-year warranty.
What does the warranty cover?
What does the warranty cover?
All material defects that are not as they should be are covered by the warranty.
Payment
What payment methods do you accept?
What payment methods do you accept?
In our shop, you can complete your order using the following payment methods:
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay, and Shop Pay.
Is it safe to pay on your website?
Is it safe to pay on your website?
Yes, you can safely make payments on our website. All transactions are SSL encrypted to ensure your security.
Can I use discount codes or vouchers?
Can I use discount codes or vouchers?
Yes, we offer discount codes during special events. Additionally, when you sign up for our newsletter, you'll receive a 10% discount code.